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Having spent decades immersed in legal tech, I'm here to provide a Legal Files review that explores the pros and cons of this legal case management software. I understand the challenges and necessities of the legal world and aim to offer insights that will guide your decision. Trust in my experience to offer the clarity you seek about whether this tool aligns with your needs.

LegalFiles Product Overview

legalfiles review showing its management dashboard
Review all the statistics and charts related to your professional legal activity in LegalFiles software.

LegalFiles provides comprehensive matter and case management for legal professionals. Primarily, law firms and legal departments are its main users. The software streamlines case tracking, document handling, and communication with clients. By addressing challenges like scattered documentation and communication inefficiencies, it centralizes vital case information. Noteworthy features include robust reporting, integrated email, and customizable workflows.


  • Robust Reporting: LegalFiles offers extensive report generation capabilities, helping firms gain insight into case progression and overall performance.
  • Integrated Email: The software flawlessly integrates with email systems, ensuring seamless communication without the need to switch platforms.
  • Customizable Workflows: LegalFiles allows users to tailor workflows to their specific needs, optimizing the case management process.


  • User Interface: Some users find the interface a tad dated, affecting their navigation experience.
  • Learning Curve: New users might need time to adapt and fully utilize all its functionalities.
  • Limited Integrations: Compared to competitors, LegalFiles might offer fewer third-party integrations, potentially affecting holistic software ecosystems.

Expert Opinion

In my years of reviewing legal tech, LegalFiles stands out in specific areas, like its powerful reporting and customizable workflows. However, it might not be the leader in terms of interface design or third-party integrations. When determining its fit, one should weigh the importance of reporting and communication against the need for a modern UI and diverse integrations. In my opinion, for firms prioritizing internal process optimization and comprehensive case tracking, LegalFiles remains a strong contender. But for those eyeing a modern look coupled with vast integration possibilities, there might be alternatives worth exploring.

LegalFiles: The Bottom Line

LegalFiles has carved its niche in the legal software realm, especially with its unparalleled reporting capabilities and in-software email integration. This ensures legal professionals stay connected with their clients without needing external tools. Its strength lies in creating customizable workflows, ensuring each firm can mold the software to its unique needs. Its commitment to these specialized features gives it a distinct edge, even as other tools might flaunt more integrations or a slicker design.

LegalFiles Deep Dive

Product Specifications

  1. Client Intake - Yes
  2. Document Management - Yes
  3. Task Management - Yes
  4. Calendar Management - Yes
  5. Time Tracking - Yes
  6. Legal Billing - Yes
  7. Matter Management - Yes
  8. Workflow Automation - Yes
  9. Reporting and Analytics - Yes
  10. Email Integration (e.g., Outlook) - Yes
  11. Contact Management - Yes
  12. Mobile App (iOS, Android) - Yes
  13. Document Storage - Yes
  14. Client Portal - No
  15. CRM Functionality - Yes
  16. Secure Communication - Yes
  17. Templates - Yes
  18. Permissions and User Roles - Yes
  19. Financial Management - No
  20. Conflict Checking - No
  21. Text Search - Yes
  22. Integration with Microsoft Office - Yes
  23. Integration with Adobe Acrobat - No
  24. Real-time Notifications - Yes
  25. Budgeting and Financial Analysis - Yes
Organize your personal cases in one place using the LegalFiles dashboard
Organize your personal cases in one place using the LegalFiles dashboard.

Feature Overview

  1. Client Intake: LegalFiles streamlines the intake process, ensuring accurate and comprehensive data capture from the outset.
  2. Document Management: LegalFiles' document management system provides a centralized location, making retrieval and sharing efficient.
  3. Workflow Automation: The customizable workflows in LegalFiles enable firms to tailor processes according to their needs, enhancing efficiency.
  4. Email Integration: The seamless integration with Outlook keeps communications unified and accessible within the platform.
  5. Reporting and Analytics: Its robust reporting functions provide insights into case progression and performance metrics.
  6. Mobile App: LegalFiles offers apps for both Android and iOS, allowing professionals to manage matters on the go.
  7. Contact Management: Keeping track of client and case-related contacts becomes easy, ensuring crucial details are always at hand.
  8. Time Tracking: LegalFiles assists attorneys in monitoring billable hours accurately, which integrates with its legal billing feature.
  9. Templates: To ensure consistency, the software provides various templates for standard legal documents.
  10. Permissions and User Roles: LegalFiles ensures secure access, with adjustable permissions so only relevant staff can access sensitive information.

Standout Functionality

  1. Customizable Workflows: While most platforms offer preset workflows, LegalFiles allows complete customization, catering to specific needs.
  2. Integrated Outlook Email: Unlike many competitors, LegalFiles has a tightly integrated system with Outlook, providing seamless email management.
  3. Robust Reporting: The extensive report generation capabilities in LegalFiles are unparalleled, offering insights that are both broad and detailed.


LegalFiles provides native integration with Microsoft Office, facilitating document creation, editing, and storage. Its tight knit with Outlook streamlines communication. Additionally, an API is available, offering possibilities for custom integrations. Add-ons and extensions to enhance its capabilities further are also present, though specifics vary.


  • Standard Plan: $50/user/month - This includes basic features like client intake, document management, and time tracking.
  • Advanced Plan: $75/user/month (min 5 seats) - Encompasses all in the standard plan, with the addition of workflow automation, email integration, and advanced reporting.
  • Enterprise Plan: $100/user/month (billed annually) + $49 base fee per month - Designed for large law firms, this plan offers everything in the previous tiers plus advanced integrations, permissions, and financial management tools.

Ease of Use

Navigating LegalFiles feels intuitive after the initial learning phase. The onboarding process is well-structured, but given the software's rich feature set, it can be overwhelming at first. Some users might find certain aspects, particularly the customization of workflows, a bit challenging. The interface, though functional, could use a modern touch.

Customer Support

LegalFiles offers a robust customer support system, with multiple channels available for queries. Response times are generally satisfactory. They have extensive documentation, tutorials, and webinars. However, some users have mentioned the lack of a 24/7 live chat as a minor drawback.

LegalFiles Use Case

Who would be a good fit for LegalFiles?

For medium to large-sized law firms that need an extensive set of features coupled with the flexibility of customization, LegalFiles proves ideal. Government agencies, insurance companies, and established legal departments often find value in the software's comprehensive offerings.

Who would be a bad fit for LegalFiles?

Smaller law practices or solo attorneys might find the platform overly complex for their needs. Businesses looking for an ultra-modern interface or extensive third-party integrations might feel constrained.

LegalFiles FAQs

What type of firms typically use LegalFiles?

Law firms, insurance companies, government agencies, and legal departments primarily use it.

Is there a mobile app available for LegalFiles?

Yes, LegalFiles offers mobile apps for both Android and iOS.

How does LegalFiles handle document management?

LegalFiles provides a centralized system for document storage, retrieval, and sharing.

Does LegalFiles integrate with Outlook?

Yes, it seamlessly integrates with Outlook, streamlining email communications.

Can I customize workflows in LegalFiles?

Absolutely, the software allows full workflow customization.

Is there an API available for custom integrations?

Yes, LegalFiles provides an API for those needs.

How does LegalFiles stand in terms of pricing?

LegalFiles offers multiple pricing tiers, catering to various firm sizes and needs.

Does the platform offer financial management tools?

Yes, especially in the higher pricing tiers.

Alternatives to LegalFiles

  • MyCase: Best suited for solo practitioners or small firms desiring a user-friendly interface. Learn more about the tool in this MyCase review.
  • Clio: A top choice for firms that prioritize extensive integrations with third-party apps. Get to know the software more in my Clio legal management software review.
  • Filevine: Ideal for firms looking for robust project management features. See its highlight features in my FileVine review.

LegalFiles Company Overview & History

LegalFiles is a software development company specializing in solutions for legal professionals. Notable clients span across law firms, government agencies, insurance companies, and more. Headquartered in Springfield, Illinois, the company has been a staple in legal tech for years. Their mission revolves around streamlining the work of legal professionals through innovative software solutions.


In evaluating LegalFiles, it's evident that the software brings robust capabilities, particularly for mid to large-sized legal establishments. Its standout features, such as customizable workflows and integrated Outlook email, set it apart in the crowded legal tech space.

While it may not cater perfectly to every law firm's needs, its versatility ensures it finds its fit in many. I encourage readers to share their experiences and to explore our legal tools section for reviews of other management software.

By Ben Aston

Ben Aston is an online media entrepreneur and founder of Black & White Zebra, an indie media company on a mission to help people and organizations succeed.

Since 2011, he has been evaluating, reviewing, and helping to recommend software through hundreds of articles across the company's influential digital publications, seeking to make technical workplace topics fun and easier to understand.