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With decades of experience in legal tech, I've seen and worked with a multitude of legal case management software. I understand why practitioners need to make informed decisions. In this MyCase review, I'll provide you with a comprehensive and unbiased examination of its features, usability, and performance. My goal is to offer clear and valuable insights that will help you decide if this software is the right fit for your legal practice.

Mycase review showing the different billing actions you can make
You get very detailed information related to you daily legal practice tasks - MyCase Software

MyCase Product Overview

MyCase is a legal case management software that streamlines legal workflow. It targets lawyers and law firms, offering them a platform to organize and manage their cases. The tool benefits users by consolidating tasks, client communications, and document storage into one system. By resolving pain points such as scattered information and lack of coordination, MyCase aids in the smooth operation of a legal practice. Among its best features are client communication portals, document automation, and calendar synchronization.


  • Client Communication: MyCase fosters direct client interaction through secure portals, making the process of information exchange more efficient.
  • Document Automation: This feature simplifies document preparation by allowing users to create reusable templates, thus reducing repetitive tasks.
  • Calendar Sync: MyCase integrates with other calendars, ensuring that appointments and deadlines are consistently tracked and managed.


  • Customization Limitations: MyCase can be rigid in terms of visual customization, which may restrict users from tailoring the interface to their liking.
  • Integration Challenges: Though it supports many integrations, some users might find it lacking in seamless integration with specialized tools they might use.
  • Learning Curve: New users, particularly those less familiar with technology, might find the onboarding process to be more time-consuming and complex.

MyCase Expert Opinion

Having worked with various legal case management software, I find MyCase to be a competent tool in its domain. Its features such as client communication portals and document automation stand out, but it falls short when it comes to customization and some integrations. Comparing it with competitors, I see that it outperforms in the area of client engagement but underperforms in flexibility.

Judging by these attributes, I would suggest MyCase for medium to large law firms that require efficient client communication and have the capacity to navigate initial onboarding complexities.

MyCase: The Bottom Line

What sets MyCase apart from similar software is its strong emphasis on client communication, with secure portals designed to enhance transparency and collaboration between lawyers and clients. Its document automation adds significant efficiency to mundane tasks.

MyCase's calendar synchronization is another noteworthy feature that ensures nothing slips through the cracks. These capabilities together create a unified platform that addresses the specific needs of legal professionals in an increasingly demanding and fast-paced environment.

MyCase Deep Dive

Product Specifications

  1. Case Tracking - Yes
  2. Document Automation - Yes
  3. Client Communication Portal - Yes
  4. Task Management - Yes
  5. Calendar Synchronization - Yes
  6. Time Tracking - Yes
  7. Billing and Invoicing - Yes
  8. Mobile Accessibility - Yes
  9. Custom Fields - Yes
  10. Reporting and Analytics - Yes
  11. Secure File Storage - Yes
  12. Email Integration - Yes
  13. Conflict Checking - No
  14. Multilingual Support - No
  15. Expense Management - Yes
  16. Custom Branding - No
  17. Payment Processing - Yes
  18. Trust Accounting - Yes
  19. Client Intake Forms - Yes
  20. Integration with Legal Research Tools - No
  21. Knowledge Base - No
  22. API Access - Yes
  23. Collaboration Tools - Yes
  24. Workflow Automation - Yes
  25. Customizable Security Permissions - No
mycase dashboard screenshot
With MyCase you can check your calendar, tasks, invoices, documents, and more.

Feature Overview

  1. Case Tracking: MyCase allows users to track case progress in a single view, keeping all relevant information accessible.
  2. Document Automation: This feature aids in preparing documents through reusable templates, saving valuable time.
  3. Client Communication Portal: A secure channel for clients to interact directly with legal professionals sets MyCase apart in client engagement.
  4. Task Management: Users can assign and monitor tasks efficiently within the software.
  5. Calendar Synchronization: By integrating with other calendars, MyCase ensures that appointments and deadlines are consistent.
  6. Time Tracking: Law firms can track billable hours seamlessly within the platform.
  7. Billing and Invoicing: This feature allows for the creation and management of invoices, fostering efficient financial management.
  8. Mobile Accessibility: MyCase's mobile features provide on-the-go access, increasing accessibility.
  9. Reporting and Analytics: Users can generate insightful reports to gauge performance and make informed decisions.
  10. Workflow Automation: By automating certain routine tasks, MyCase streamlines operations within a legal practice.

Standout Functionality

MyCase distinguishes itself through:

  1. Client Communication Portal: This secure channel for direct client interaction is uniquely client-focused, enhancing transparency.
  2. Document Automation: Unlike many others, MyCase's document automation is exceptionally robust, allowing for significant efficiency gains.
  3. Calendar Synchronization: This feature's seamless integration with other calendars sets it apart by ensuring consistent tracking of appointments and deadlines.


MyCase integrates with various accounting software, email platforms, and calendar systems. It also offers API access to allow for custom integrations. Add-ons are available to extend the platform's capabilities further, providing a tailored experience for users.


  • Basic Plan: $39/user/month (billed annually); includes core features like case management, client communication, and document storage.
  • Advanced Plan: $59/user/month (billed annually); additional features like advanced reporting, integrations, and trust accounting.
  • Enterprise Plan: Pricing upon request; custom features for large-scale law firms.

Ease of Use

MyCase offers an intuitive interface but has some complexities in the onboarding process, particularly for those less familiar with technology. Navigation is generally straightforward, but certain features might take time to fully understand and utilize.

Customer Support

Customer support at MyCase is responsive and offers various channels such as live chat, webinars, and tutorials. However, some users may find that the level of support varies at times, and the availability of documentation is somewhat limited. The absence of multilingual support could be a point of frustration for some international users.

MyCase Use Case

Who would be a good fit for MyCase?

For legal professionals in a medium to large law firm, MyCase offers a cloud-based law practice management software solution to streamline various workflows. With features like invoicing, time tracking, document management, and client communication portals, it suits practices that need to unify their management system.

Integrations with QuickBooks, Dropbox, and Outlook make it flexible, while user-friendly interfaces and online payment capabilities, including credit card and echeck processing, add to the convenience. MyCase works well for firms aiming to enhance client intake processes, maintain client files, and efficiently manage their practice areas with ease.

Who would be a bad fit for MyCase?

Smaller firms or those with specific needs in case file management, expense tracking, and specialized integrations might find MyCase lacking. If a law office requires high customization, especially in templates, notifications, and certain automation aspects, MyCase might not be the ideal choice. Though offering a mobile app for Android, some user reviews highlight limitations that could be significant for small firm requirements.

MyCase FAQs

Is MyCase compatible with Microsoft products?

Yes, MyCase offers integrations with Microsoft Outlook.

Does MyCase provide online payments and invoicing?

Yes, MyCase supports online payments through credit card and echeck, and has invoicing features.

What are the main MyCase features for timekeeping?

MyCase features include time entry and tracking, helping in the management of billable hours.

Can I use MyCase for client intake and contact management?

Yes, MyCase offers client intake forms and contact management tools, designed for legal case management.

How is the ease of use in MyCase’s client portal and messaging?

MyCase's client portal and messaging system are user-friendly, enhancing client communication.

Does MyCase integrate with QuickBooks and Dropbox?

Yes, MyCase has integrations with QuickBooks for accounting and Dropbox for document storage.

Is there CRM functionality in MyCase?

Yes, MyCase includes CRM features for client relationship management within a law office.

Can I find MyCase pricing and features on MyCase?

Yes, you can visit MyCase for detailed information on MyCase pricing and features.

Alternatives to MyCase

  • Clio: Known for its robust legal software, Clio offers superior integrations and esignature features. Know more about this tool in this Clio review.
  • PracticePanther: With an emphasis on ease of use, it's a suitable practice management solution for smaller firms. Get expert insights about the tool in this PracticePanther in-depth review.
  • Zola Suite: Zola Suite focuses on case management software with unique timekeeping and calendar events functionalities.

MyCase Company Overview & History

MyCase, a web-based legal practice management solution, serves various law firms. Part of AppFolio Inc., it's headquartered in San Diego, California, and provides tools for case management, time tracking, client communication, and more. MyCase’s mission emphasizes offering legal professionals a comprehensive management tool to deliver efficient legal services. Founded in 2010, it’s grown into a notable platform with key milestones including automation, integrations, client portals, task management, and more.


Overall, MyCase offers a wide array of features essential for law practice management, including document storage, trust accounting, automation, and more. Its strength lies in its client communication, online payments, and robust management system.

Although it may not suit every small firm, its diverse offerings make it a competitive choice in legal case management. Your experiences and insights about MyCase are valuable; please share them to contribute to this thorough examination. Find more reviews about other legal management tools in our site.

Ben Aston
By Ben Aston

Ben Aston is an online media entrepreneur and founder of Black & White Zebra, an indie media company on a mission to help people and organizations succeed.

Since 2011, he has been evaluating, reviewing, and helping to recommend software through hundreds of articles across the company's influential digital publications, seeking to make technical workplace topics fun and easier to understand.