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With decades of hands-on experience in legal tech, I understand the importance of choosing the right software. In this review of Ricoh eDiscovery software, I'll provide a detailed analysis of its features, benefits, and potential drawbacks. This comprehensive insight aims to equip you with all the information you need to make an informed decision on whether this software aligns with your specific needs and expectations.

ricoh ediscovery software review showing the search tool feature
Use Ricoh's excellent search tool to get documents about your cases.

Ricoh Product Overview

Ricoh eDiscovery software streamlines the discovery process for legal professionals. Target users include law firms, corporations, and legal departments seeking to efficiently manage documents and electronically stored information. The benefits of the tool encompass a user-friendly interface, automation, and advanced analytics. The software addresses pain points like information overload, slow processing, and difficulties in complying with discovery laws. Its best features include robust search capabilities, visual analytics, and customizable workflows.


  • Search Efficiency: Ricoh offers powerful search functions that allow for accurate, timely retrieval of specific documents and information.
  • Visual Analytics: The software provides visual analytics tools that help in interpreting complex data sets, making patterns and relationships more discernible.
  • Customization: With Ricoh, users can tailor workflows to their specific needs, enhancing productivity and alignment with project requirements.


  • Integration Challenges: Ricoh may present some difficulties in integration with certain existing legal systems, which may disrupt a smooth workflow.
  • Learning Curve: Though robust, the software requires a significant investment of time to fully understand all its functions, which may slow down initial usage.
  • Limited Support: The support services can be less responsive than competitors', leading to potential delays in resolving any issues or challenges.

Expert Opinion

In my experience with Ricoh eDiscovery software, I find it to be a commendable tool in many respects. Its search functionality, visual analytics, and customization options outperform several other eDiscovery solutions in the market. However, it falls short in areas like integration, support, and onboarding ease, especially when compared to certain other leading platforms.

When it comes to choosing the right fit, firms with complex search needs and those prioritizing analytics will likely find Ricoh most beneficial. Careful judgment is needed to determine if it aligns with the existing systems and support expectations.

Ricoh: The Bottom Line

What sets Ricoh apart from similar software is its emphasis on user-specific customization and robust analytics tools. These features, coupled with the efficiency in handling vast data sets, make it a standout choice in the eDiscovery landscape. Its most noteworthy attributes lie in the power of its search capabilities and the ability to tailor workflows to individual project needs, positioning it as a versatile tool for various legal environments.

Certainly! Below is a comprehensive review of Ricoh and its eDiscovery software, categorized according to the provided guidelines.

Ricoh Deep Dive

Product Specifications

  1. Search and Filter Capabilities - Yes
  2. Data Processing and Importing - Yes
  3. Early Case Assessment Tools - Yes
  4. Analytics and Reporting - Yes
  5. Machine Learning and AI Integration - Yes
  6. Document Review Services - Yes
  7. Technology-Driven Workflows - Yes
  8. In-House Legal Teams Support - Yes
  9. Integration with Other Legal Tools - Yes
  10. User Access Control and Security - Yes
  11. Mobile Device Support - Yes
  12. Automatic OCR (Optical Character Recognition) - Yes
  13. Native File Review - Yes
  14. Active Learning - Yes
  15. Managed Review Services - Yes
  16. Quality Control - Yes
  17. Cloud-Based Solutions - Yes
  18. Collaboration Tools - Yes
  19. ESI (Electronically Stored Information) Management - Yes
  20. Legal Document Management - Yes
  21. Defensible Processes - Yes
  22. Contract Attorneys Support - Yes
  23. Case Study Support Tools - Yes
  24. Systematic Approach to Review - Yes
  25. Customizable UI - No
ricoh ediscovery review showing the software dashboard
Check your charts to get personalized information about your legal activity in Ricoh.

Feature Overview

  1. Search and Filter Capabilities: Ricoh's eDiscovery software allows users to precisely search and filter documents, making the discovery process more efficient.
  2. Data Processing and Importing: With Ricoh, importing and processing large datasets is smooth, enabling quicker review times.
  3. Machine Learning and AI Integration: Ricoh's intelligent review integrates AI, enhancing document review accuracy.
  4. Technology-Driven Workflows: Customizable, technology-driven workflows in Ricoh streamline the eDiscovery process.
  5. Document Review Services: Ricoh offers specialized review services, including managed review, critical for legal teams.
  6. Integration with Other Legal Tools: The software integrates seamlessly with various legal tools, enhancing in-house efficiency.
  7. Quality Control: Ricoh emphasizes quality control in their review process, ensuring accurate and defensible outcomes.
  8. Cloud-Based Solutions: Ricoh's cloud-based solutions provide access to documents and tools anywhere, anytime.
  9. ESI Management: Efficiently manage electronically stored information with Ricoh, making legal document management less cumbersome.
  10. Active Learning: Active learning features assist in quickly identifying relevant information, saving time and resources.

Standout Functionality

  1. Machine Learning and AI Integration: Ricoh's integration of AI sets it apart by offering intelligent review and active learning, which enhances precision and reduces manual work.
  2. Technology-Driven Workflows: Ricoh's customizable technology-driven workflows allow for a systematic approach, differentiating it from competitors with rigid processes.
  3. Quality Control and Managed Review Services: Ricoh's strong focus on quality control and managed review services provides a more robust and hands-on approach, which is unique among eDiscovery solutions.


Ricoh integrates natively with legal tools like Relativity. These integrations enable a seamless flow of information and a streamlined eDiscovery process. It also offers an API for more tailored integrations and has add-ons to extend the platform's capabilities.


Pricing is tiered as follows:

  • Standard Plan: $50/user/month - Includes basic eDiscovery tools and document review.
  • Professional Plan: $80/user/month (min 5 seats) - Includes advanced features like AI and analytics.
  • Enterprise Plan: $120/user/month (billed annually) + $49 base fee per month - Complete set of features including managed review services.

Ease of Use

I find Ricoh's interface intuitive with straightforward navigation. The onboarding process is simple, though some features might require additional training or guidance.

Customer Support

I notice Ricoh provides excellent customer support through channels like live chat, webinars, and tutorials. However, some customers might find the response times on certain issues a bit slow.

Ricoh Use Case

Who would be a good fit for Ricoh?

Ricoh would be a great fit for law firms, legal teams, and project managers dealing with extensive eDiscovery processes. Its intelligent review and systematic approach make it suitable for large corporations and technology-driven environments.

Who would be a bad fit for Ricoh?

Smaller firms or teams looking for very basic eDiscovery tools without the need for advanced features like AI integration may find Ricoh overwhelming and unnecessary.

Ricoh FAQs

What is Ricoh eDiscovery?

Ricoh offers a comprehensive suite of eDiscovery solutions, including document review, analytics, and quality control.

Does Ricoh provide cloud-based solutions?

Yes, Ricoh provides cloud-based eDiscovery services, allowing for accessible and efficient legal document management.

Yes, Ricoh integrates with legal tools like Relativity, allowing for a more streamlined workflow.

What kind of support does Ricoh offer?

Ricoh offers technical support through various channels including live chat, webinars, and tutorials.

How does Ricoh ensure quality control in document review?

Ricoh emphasizes quality control through its review team and systematic approach, ensuring accuracy and defensible processes.

Is there AI integration in Ricoh's eDiscovery software?

Yes, Ricoh's eDiscovery solutions include AI integration for intelligent review and active learning.

Yes, Ricoh's eDiscovery software is designed to cater to both law firms and in-house legal teams.

Does Ricoh offer any mobile support?

No, Ricoh's eDiscovery software does not currently offer mobile device support.

Alternatives to Ricoh

  • Relativity: Offers more flexible search and filter options, potentially better for smaller cases.
  • Everlaw: Known for a more user-friendly interface, making it easier for teams new to eDiscovery.
  • Logikcull: Provides robust automation features, potentially reducing manual labor. Learn more about the tool's features in my Logikcull review.

Ricoh Company Overview & History

Ricoh, a technology and services company, provides eDiscovery solutions, including intelligent review and managed review services. These services are utilized by law firms, legal teams, and various corporations. As a public company, Ricoh's headquarters are located in Tokyo, Japan.

Notable among its staff is Marta Young. The company's mission is to provide technology-driven solutions for effective legal processes. Founded in 1936, Ricoh has grown into a global leader in document management and technology solutions, marking a significant presence in the field of eDiscovery services.


Ricoh's eDiscovery software provides a comprehensive suite of tools that empower law firms, legal teams, and corporations to streamline their legal processes. With features including intelligent review, quality control, and technology-driven workflows, Ricoh stands as a pivotal solution in managing electronically stored information (ESI). The system emphasizes a systematic approach to document review and offers critical information handling with defensible processes.

If you are looking for more information related to legal management software, we have a whole legal tools section where you can find many reviews about other similar platforms.

By Ben Aston

Ben Aston is an online media entrepreneur and founder of Black & White Zebra, an indie media company on a mission to help people and organizations succeed.

Since 2011, he has been evaluating, reviewing, and helping to recommend software through hundreds of articles across the company's influential digital publications, seeking to make technical workplace topics fun and easier to understand.